MCGM - Municipal Corporation of Greater Mumbai (earlier BMC - Bombay Municipal Corporation) has instituted a system of ALM (Advanced Locality Management) in Mumbai city.
ALM's along with LACC's (Local Area Citizen Committees) are an experimental MCGM effort in ensuring that Mumbai's citizens engage with the MCGM to try and effectively solve the mammoth problems of this mega city.
Based on his experiences with an ALM (Advanced Locality Management) System in Mumbai city, Kaytek's Consulting Director has been sharing his thoughts with associated NGO's / NPO's (Non-Governmental / Non - Profit Organizations respectively) in the field.
Consider the simple charts shown alongside :
 ALM Residents Common Concerns ( Chart 3) must be mapped and communicated with the BMC ward level respective functional Departments (Chart 1).
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 Chart - 1 - Simple BMC (MCGM) Organization Structure with different wards containing the different functional departments.
Chart - 2 - BMC (MCGM) Organization Structure with different wards and councillors in each ward.
Chart - 3 - BMC (MCGM) Organization Structure with LACC's, ALM's and their residents.
Even if the Ward level Functional Department Information (Name of officer, telephone number) and procedures for resolving concerns is available to the residents, that would be of great help.
ALM's and Elected Corporators
An ALM acts as the independent interface between the MCGM and the citizens. Actually, this role should be played by the Legislators or the elected representatives. Since their current functioning has got limitations, ALM's can step in to fill the gap.
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ALM's and Elected Corporators (cont)
Councillors at level 3 (Chart 2) sometimes view LACC's and ALM's (Chart 3) as a perceived threat to their interests.
This needs to be resolved since both of them are working in the interests of the residents.
New York citizens have done a great job in ensuring that they use modern technologies like
mobile phones, websites to ensure that their elected corporators are held responsible.
Mumbai's residents must also try and do the same as is happening in some ALM's.
The founder of Loksatta (an NGO in India) has advocated a system
wherein which the ALM's would be formed from elected representatives
similar to the electoral process that we have at present.
Next - MCGM and Role of NGO / NPO Organizations.
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