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- Mumbai ( Bombay ), India.

" Payroll is an Extremely Key and

Critical Business Process for Us "

It has To Be Error-Free. Every Time.

Benefit From Gray Arrow Kaytek BPO Experiences

Down Arrow Airlines - Payroll - Monthly Processing

Kaytek's Software Division has handled Outsourced Monthly Payroll Processing for two of our large multinational airline customers in Mumbai.

This was done for a period of almost 3 years for a total of more than 300 + employees.

In both these cases, the software solution was also designed and developed by us.

These contracts were given to us because the customers were dissatisfied with the earlier Service Provider (one of the World’s Most Prestigious Big 5 Consulting Company).

Handling such a critical assignment for a period of more than 36 months for prestigious multinational customers would give proof of our commitment to quality personalized services.

In our professional opinion, in any regular frequency critical service oriented business, Big Global Names may not be sufficient, personalized support and service in addition to process excellence matters.

Because of the above project success, we were also given the job of designing, developing & maintaining a Custom Made Financial Accounting Software for them, which also we did successfully.

In both the above cases, the processes handled by us were insourced back to the client as a part of their business re-organisation plans.

Down Arrow Kaytek Proposed Methodology for Outsourced Payroll Process Services :

Based on the technical and commercial acceptance of Kaytek's quote after receipt of a Detailed Business Requirements Document from the customer, Kaytek carries out the activities as per the following methodology for our customers :

Gray Arrow Initial Process Understanding and Process Migration Startup Activities which will include detailed understanding of the customer's current payroll systems

and processes ( manual & automated), IT infrastructure, identification of process constraints, re-engineering opportunities, desired process solutions and internal and external project start-up activities required at customer and Kaytek locations.

Gray Arrow Pilot Project Execution - which will comprise of operationalizing the migrated processes, executing of the process operations for a sample time period to stabilize the process.

Gray Arrow Monthly Recurring Activities which will include collection of data from the customers and providing reports and outputs as per their internal and statutory requirements e.g. Provident Fund, Professional Tax, Fringe Benefit Tax, ESIC, EWLF, Income Tax Forms, etc.

Gray Arrow Quarterly and Half-Yearly Recurring Activities which will include statutory & regulatory requirements as mentioned above and other internal & external reporting requirements.

Gray Arrow Adhoc Activities as per requirements of the customers - Employee Movements, Payroll changes, Statutory or Regulatory Changes, New Reporting, Process, System Enhancements, etc.

Gray Arrow Periodic Systems Review & Processes Audit as per Kaytek Standards & customer requirements.

For each of the above , Kaytek has detailed activity sheets, internal process templates that would be customised for the customers depending on the exact nature of the process and requirements.

Commercials - Kaytek provides flexibility in commercial billing ranging from Overall Fixed Amount per company per month in slabs (based on number of employees) or per employee per month billing plans.

Exact nature of commercial charges would be quoted after Kaytek has received a detailed business requirements document from the customer which highlights the existing customer process details as well as expected detailed Service Level Parameters.

In case the customer needs consulting assistance from Kaytek for preparing the said business requirements document, we shall be pleased to do the same on a consulting basis.

Kaytek can also help create web based software, services & technical & functional interface points to integrate your People (Human Resource ) Information Systems & Data Sources both within & outside your organization.

Gray Arrow Kindly email us for more details.

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Updated on 18th February 2009
Created on 2nd May 2005

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