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  BPO / ITES / Call Center Background  Kaytek SAP Career Consulting Insights |
Consulting
Software
ERP
SAP
Careers
For Call Center Experience Professionals
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BPO / ITES / Call Center Background Kaytek SAP Career Consulting Insights |
 Call Center Professionals seeking A SAP Career.People with an engineering background working in a call center may perhaps find our section on engineering professionals intending to shift to SAP useful for their information. |
People with a non-engineering background working in call centers handling international calls (voice based processes) or even non-voice based business processes (BPO organizations) and intending to shift to SAP may perhaps take the following approach. We are assuming a strong systems knowledge and mindset to learn SAP's complexities. One possible path would be to first enter the area of technical IT support in an international call center (Dell or any of the others). (Ideally with customers who have implemented SAP - providing them with technical support say on Windows NT Client Workstations). Then, once you have gained substantial operational experience in IT support and are comfortable with the same, try to move into the SAP BASIS operational area first via self study and then maybe a course and relevant work experience. We deliberately did not suggest CRM as a possible path as this the module which led by various market forces including SAAS (Software As a Service)- Hosted Apps - Salesforce, Open Source - SugarCRM, Competition - (Siebel after being swallowed by Oracle) is putting SAP under the most competitive pressure both technology & business model wise. As a result of the above forces, SAP has been for the first time compelled to adopt a similar hosted apps " pay per usage " business model in the CRM area. In our opinion, it is perhaps not a safe module to anchor one's SAP Career, especially at the beginning |
of a switch to SAP. People who have an accounting background can consider learning about SAP's FI-CO - Finance & Costing Module. More information on SAP Careers for Accounting professionals is here. |
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